How We Operate
How We Operate
We provide residential as well as commercial services. Service requests typically come in through a call, or through web/email inquiry. The customer Service Relationship Manager assesses the problem, then dispatches the team according to the priority level. Typical response time is within the same day. Clients are required to pay a deposit to secure a service, however, if it is an emergency, they are billed upon completion. Immediate billing followed by payment is requested.
Service Request
BSE receive service requests via phone calls. However, the option of email or contacting us through our website is also available. Right from your initial inquiry, whether it be over the phone or via the web, you will be in contact with a team member who can provide the expert knowledge of the service and products we offer. The potential client explains their need or problem. The customers are prioritized on the schedule for dispatch according to the situation, based on health and safety requirements or if it is an emergency.
Team Dispatch
The Customer Service Relationship Manager then dispatches the team according to the priority level; typical response time is the same day. Our BSE representatives can suggest to clients the products that would best suit their specific situation. They can recommend clients on everything from convenient service to which of our products will prove to be the best choice for them. Whether your business is large or small, we aim to ensure you have exactly what you need – no more, no less.
Installation of Products & Payments
The next step is installation or activation, which we complete as soon as possible or on a scheduled date if needed. You can either provide instructions for our engineer or be present to guide the team—whichever you prefer. All installations are done professionally and to the highest standards. A deposit is required to secure service, but for emergencies, billing occurs after completion. Immediate payment is requested.
Maintenance
Any questions or queries you may have can be passed through our team members, or we can answer your questions and connect you to the correct member of our team through our in-office Customer Service staff. We aim to provide you not only with the absolute best products but with the highest level of service to make sure that your workspace meets the lofty standards you, your staff, and your customers be worthy of.
Need help with a sanitation challenge?
BSE offers professional support for homes, businesses, and developments across Bermuda.
Get In Touch